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How long will it take for my order to arrive?
This drop was a pre-order collection. This means all orders placed during the ordering period will be moved into production immediately after the ordering period ends. You can expect a minimum of 6 weeks for your product to be fully produced, with a 3-5 days minimum for Creator Apparel to receive the units. From there, your order will be processed for shipping within 8-10 days.
How will I be notified about my order?
Your order will be initially confirmed right after you place it through an email from us. From there, once we receive all of the produced merch, we will begin fulfilling orders based on the queue. At this time, you will receive a shipping confirmation email from us with a valid tracking number.
I need to change my address, is that still an option?
We allow address changes only during the ordering period. Once the creator-drop ordering period ends, we do not allow any address changes. Exceptions can be made, but this is pending availability on if the address can be updated. We highly recommend customers to plan out delivery accordingly, and to make sure they are able to receive their order without any issues. Creator Apparel, LLC and its affiliates are not liable for failed deliveries due to incorrect addresses.
Am I responsible for taxes and customs fees?
Depending on your country's regulations, customs duties, taxes, or import fees may apply to your order. These charges are based on the order value and your country's tax-free threshold (if applicable).
The recipient is responsible for paying any additional fees, including customs clearance, duties, taxes, or carrier charges. Creator Apparel, LLC and its affiliates do not cover these costs and has no control over them, as they are determined by your local government.
Since customs policies vary widely by country, we recommend checking with your local customs office if you have questions about potential fees.
Why do you not offer taxes and duties with your shipping rates?
This is something that we are currently exploring, but will consider later down the line. Currently, it is logistically not possible to incorporate international rates with taxes and duties due to specific tax restrictions which varies from country to country.